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Thom Lumley

Partner

Thom is an insurance lawyer specialising in UK Casualty matters. He acts on behalf of insurers, corporates, local authorities, and brokers, supporting them with coverage, legal defence, and operational strategies relating to claims and risk management. Thom’s experience and sector expertise encompasses Leisure & Sport, Retail & Hospitality, and Construction & Manufacturing.  

“Being down to earth and empathetic is so important”

“One of the striking things about insurance is the breadth and diversity of people and challenges. Solving real problems gives true purpose to our role as trusted advisors. I enjoy starting with a problem and moving from providing reassurance, to strategizing, to ultimately delivering an outcome.

Being down to earth and empathetic is so important. You have to take an active interest in both the client and their legal problem. This enables the formation of trust and a deeper understanding, from which fantastic things can develop. I am very focused on ensuring that all stakeholders are brought along on the journey – it turns often stressful litigation into a collaborative team affair, and really helps in achieving the best outcome.

Many clients like a high-energy, ‘do different’ approach to claims. However, that’s not always the approach clients want; many just want a simple service. Again, this is where empathy counts.

I’m a big believer in listening first and speaking second - a good ‘listening lawyer’ often provides more accurate advice, and many clients find being given the space and time to do the talking cathartic.

If you want to deliver a service that clients will really appreciate, make sure you’re there when you’re needed, but also when not. Be the person they want to have coffee and share news with. Don’t just be there fishing for work. If you build a good relationship and deliver, the work usually follows naturally.”

Directory Quotes

  • "goes above and beyond in building a good working relationship" Legal 500 2022
  • "well regarded for his client service skills" Legal 500 2022
  • "Thom always sets out a clear set of options to ensure twe get the best service as the client" Legal 500 2022
  • "Extremely personable and a great strategist" Legal 500 2021
 

 

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