Claims Handling

Our customer-first approach means we work the way you work - aligning with your values, standards and processes to ensure a smooth and consistent experience for you and your policyholders. Every member of our claims team is trained to adopt your preferred ways of working, delivering consistency, quality, and reliability at every touchpoint.

You’ll have access to a dedicated account management team who will work closely with your business to deliver high service standards and continuous improvement. Whether you're an insurer, MGA, or broker, we’re equipped to manage claims across all lines of commercial insurance business dealing with financial loss.

Built around value

We understand that value means more than just cost. When you partner with RPC, we will provide:

• High-quality, efficient claims resolution
• Enhanced customer experience and brand reputation
• Value-added services such as training, market insights, and product support
• Strategic collaboration to help grow your business

And above all, we create value by settling claims effectively and in line with your customer proposition - ensuring that every claim is an opportunity to strengthen trust and loyalty.

Our promise to you

We commit to:

• Representing and promoting your brand with professionalism
• Supporting your regulatory obligations in respect of Consumer Duty and fair treatment of consumers.
• Communicating clearly, promptly and consistently
• Driving claims to early, practical resolution
• Operating with transparency and efficiency
• Aligning our success with your outcomes wherever possible
• Continuously improving through proactive relationship management

Let our expert team handle your claims, so you can focus on building your business. Get in touch to learn more about how we can support you.