"I work closely with clients to take outsourced claims handling arrangements from pitch to go live, building delivery models that work in practice."

"I help clients get the fundamentals right: from negotiating contractual requirements, aligning day to day operational delivery with the clients' commercial approach, to establishing effective reporting, MI and governance - whether launching a new scheme or transitioning an existing portfolio.

Since qualifying in 2001, I’ve combined hands on technical claims expertise with operational leadership, and I now lead RPC’s Claims Handling team.”