Onboarding claims for new MGA in financial lines

RPC’s role

RPC was selected due to its strong market reputation and existing relationships through its legal panel work. We were engaged from the outset to support the design and implementation of a bespoke claims handling solution. Our responsibilities included:

• Collaborating on process design, system integration, and UAT testing
• Providing full MI capture and reporting to support underwriting and actuarial insight
• Offering loss fund holding solutions
• Ensuring robust stakeholder engagement, resource planning, and compliance alignment
• Delivering training and technical support in partnership with our financial lines team

Outcome

RPC successfully implemented a tailored claims handling solution aligned with the client’s innovative underwriting model. This project marked the onboarding of our first IFA book, showcasing our ability to support new lines of business with technical expertise and a long-term partnership approach.