RPC’s Financial Services Update – November 2011

Our Financial Services Update (November 2011 edition) is now available.

It includes:

• A review of the key complaints rules changes that came into effect on 1 September
• An insight into the potential impact of proposals to publish Ombudsman decisions and (possibly) to do away with principles of causation from financial services law altogether
• A detailed analysis of the recent Rubenstein case - a timely example of the importance of causation defences